acv99 Responsible Gaming

Age Restriction — 21+ Only

Age verification is conducted at the point of registration and again when processing your first withdrawal request. Players found to be under 21 will have their accounts immediately closed, all pending withdrawals cancelled, and any deposited funds returned following review. acv99 takes underage gambling extremely seriously and cooperates fully with any investigation relating to minors accessing the platform.

If you are a parent or guardian and believe a minor in your care has accessed acv99, please contact our support team immediately at [email protected]. We will act promptly and without judgement. We also encourage parents to use device-level parental control software to prevent minors from accessing any online gaming platform.

Our Commitment to Safe Play

acv99 believes that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We are committed to providing every player in Bangladesh with the information, tools, and direct support they need to keep their gaming activity in check. Our responsible gaming programme is built into the core of the platform — it is not an afterthought.

Our support team is trained and available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), to assist with any responsible gaming request — whether that is setting a deposit limit, requesting a cooling-off period, activating self-exclusion, or simply talking through a concern. All responsible gaming requests are treated with complete confidentiality and processed without delay.

Self-Management Tools

Every registered acv99 player aged 21 and above has access to the following self-management tools directly from their account settings. These tools are available at any time. Some tools take effect immediately upon activation; others have a short processing window to prevent impulsive reversal.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool on acv99 takes less than two minutes. Follow these steps or contact our support team and we will handle it for you immediately.

1. Log in — Sign in to your acv99 account using your registered mobile number and password.
2. Go to Account Settings — Tap the profile icon in the top corner, then select Account Settings from the menu.
3. Select Responsible Gaming — Scroll to the Responsible Gaming section. Choose the tool you want to activate — deposit limit, session limit, cooling-off, or self-exclusion.
4. Confirm and save — Review your chosen settings and confirm. The tool activates according to its processing time — most take effect immediately, deposit limit increases require 7 days.

Recognising Problem Gambling

For the vast majority of acv99 players, gaming is a fun and controlled activity. However, for a small number of people, gambling can become problematic over time. Recognising the warning signs early makes it much easier to take action before the situation escalates. The following signs may suggest that gambling is becoming a problem.

• Spending more money on gambling than you intended, or gambling with money set aside for essential expenses such as rent, food, or bills.
• Spending more time gambling than planned, losing track of time while playing, or prioritising gambling over work, family, or social commitments.
• Feeling anxious, irritable, or restless when not gambling, or gambling to escape stress, anxiety, depression, or difficult life circumstances.
• Chasing losses — continuing to gamble in an attempt to win back money already lost, or increasing bet sizes after a losing streak in the hope of a quick recovery.
• Being dishonest with friends or family about how much time or money is spent on gambling, or borrowing money to fund gambling activity.
• Experiencing financial difficulty, damaged relationships, poor work performance, or deteriorating mental health as a direct result of gambling behaviour.

Self-Exclusion — Full Details

Self-exclusion is the most comprehensive responsible gaming tool available on acv99. When you activate self-exclusion, your account is immediately and completely closed. You will not be able to log in, deposit, wager, or access any part of the acv99 platform for the duration of your chosen exclusion period. Self-exclusion periods available on acv99 are: 6 months, 1 year, 3 years, or permanent exclusion.

During self-exclusion, acv99 will take reasonable steps to suppress all marketing communications to your registered contact details and to prevent re-registration under the same identity. Any real-money balance in your account at the time self-exclusion is activated will be held securely and returned to you via your registered payment method upon the expiry of the exclusion period, or immediately in the case of a support-assisted closure.

Deposit Limits — How They Work

Deposit limits on acv99 allow you to set a maximum amount you are permitted to deposit into your account over a defined time period — daily (rolling 24 hours), weekly (rolling 7 days), or monthly (rolling 30 days). Once a limit is set, you cannot deposit more than the specified amount within the relevant window, regardless of how much you withdraw during that period.

Decreasing a deposit limit takes effect immediately — it is treated as an urgent protective measure. Increasing a deposit limit requires a mandatory 7-day waiting period before the new, higher limit comes into force. This cooling period is built in to prevent impulsive decisions made in the heat of a gambling session from undoing the protective effect of the limit. You can request changes to your deposit limits through Account Settings or by contacting [email protected].

Protecting Minors

acv99 operates strict controls to prevent anyone under the age of 21 from accessing the platform. Age verification is required at registration and at the point of first withdrawal. Our system cross-checks identity documents against date of birth fields and flags any inconsistencies for manual review by our compliance team. Accounts where the age of the holder cannot be confirmed are suspended pending verification.

We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming and betting platforms. If a minor has used your device to access acv99 without your knowledge, contact us at [email protected] immediately. We will investigate, close the account, and arrange the return of any funds deposited.

Get Help — You Are Not Alone

If you feel that gambling is causing problems in your life — financial, emotional, or social — please reach out. Asking for help is a sign of strength, not weakness. acv99's support team is available 24/7 and treats every responsible gaming request with complete confidentiality. We will never share your request with anyone outside the support team, and we will not judge you for reaching out.

Whether you want to set a deposit limit, take a cooling-off break, activate self-exclusion, or simply talk through how you are feeling about your gaming habits, our team is here. Contact us any time, day or night, Bangladesh Standard Time (UTC+6), and we will respond within 1 hour. All acv99 players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar can reach our support team directly via email.